Privacy Policy

At Solar Panels Dominican Republic, we collect different types of information to provide and improve our services. This data may include:

• Contact information: Name, email address, phone number, postal address.
• Property information: Property type, location, electricity consumption, roof characteristics.
• Financial information: Data necessary to process payments or financing (we never store complete credit card data).
• Usage information: Data about how you interact with our website, applications, and services.
• Technical information: IP address, browser type, Internet service provider, referral/exit pages, operating system, date/time, and clickstream data.

We use the collected information for the following purposes:

• Provide, maintain, and improve our services.
• Process requests, quotes, payments, and transactions.
• Communicate with you about your installation, maintenance, and customer service.
• Send you information about our products, services, offers, and promotions.
• Personalize your experience and offer you more relevant content and offers.
• Analyze usage trends and activities to improve our services.
• Comply with legal obligations and resolve disputes.

We do not sell, rent, or share your personal information with unaffiliated third parties, except in the following circumstances:

• Service providers: We share information with companies that help us operate our business (installers, financing providers, payment services, data analytics).
• Legal compliance: When necessary to comply with applicable law, legal processes, or government requests.
• Rights protection: To protect our rights, privacy, safety, or property, as well as those of our customers and the public.
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or part of our business.

All our service providers are required to maintain the confidentiality and security of your information and can only use it in accordance with our instructions.

We use cookies and similar technologies to collect information about your activity, browser, and device. Cookies are small text files that websites place on your device to remember your preferences and improve your experience.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function.
• Preference cookies: Allow remembering your preferences and personalizing your experience.
• Statistical cookies: Help us understand how visitors interact with our site.
• Marketing cookies: Used to track visitors across websites and display relevant ads.

You can control or delete cookies through your browser settings. However, if you disable cookies, some features of our site may not be available.

We implement technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive information transmitted online.
• Restricted access to personal information only to employees who need to know it.
• Physical security measures for facilities where information is stored.
• Regular evaluation of our data protection practices and privacy policies.

However, no method of Internet transmission or electronic storage is 100% secure, so we cannot guarantee its absolute security.

Under applicable data protection laws in the Dominican Republic, you have certain rights related to your personal information:

• Right of access: You can request information about the personal data we hold about you.
• Right of rectification: You can request that we correct incorrect or incomplete information.
• Right of deletion: You can request that we delete your personal information in certain circumstances.
• Right of objection: You can object to the processing of your personal data in certain circumstances.
• Right of restriction: You can request that we limit the processing of your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact us through the means provided at the end of this policy.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including compliance with legal, accounting, or reporting requirements.

Specific retention periods depend on the type of information and its purpose:

• Contact information and customer profiles: while you maintain an active relationship with us and for 5 years after.
• Transaction data: up to 10 years to comply with legal and tax requirements.
• Website usage data: up to 2 years for analysis and service improvement.

At the end of the retention period, we will securely delete or anonymize your personal information.

Our services are not directed at persons under 18 years of age, and we do not intentionally collect personal information from children under 18. If you are a parent/guardian and believe your child has provided us with personal information, contact us and we will take steps to delete such information.

We may update our Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page and, if changes are significant, we will provide a more prominent notice or send you an email notification.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, contact us at: